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Client information flyer Academic appeal A candidate must lodge an appeal, where practicable, within 30 days of receiving the assessment result. Where appropriate the candidate should first approach the assessor concerned. Where the outcome is not satisfactory to the candidate, the AMTC Principal should be contacted in writing (mail/email), setting out:
AMTC will consider the appeal and the candidate will be notified in writing of the outcome and the reason for the decision. Action will be taken for each substantiated complaint. If the candidate is not satisfied with the outcome, the appeal will be referred to an independent person, who is agreed to by both parties, and the candidate will have an opportunity to formally present their case. Access to records We maintain a record of training for every learner. If a learner does not have an up-to-date copy of their training record they can request one from the trainer or administration. Online records can be accessed at any time. Once a learner has successfully completed nationally recognised training certification is issued and sent to candidates within 21 days of completion. In the event that a learner needs a replacement statement of attainment or qualification after they have completed training, they must submit a written request to administration. Complaints AMTC has a fair and equitable process for dealing with grievances and appeals. Should you have a genuine grievance (concern or complaint) with any part of the implementation of a course/unit or other training, you will have a right to a fair hearing at which you may state your concerns. Facilitators and Assessors will develop an environment in which you are not inhibited from raising concerns as they arise and in which reasonable concerns are addressed expediently. Whenever possible, AMTC will seek to remove concerns quickly and amicably. If resolution were not thereby achieved, you would then be invited to detail the issue in writing on a form provided to the Principal, AMTC, setting out;
If the grievance cannot be finalised satisfactorily within AMTC, the assistance of a mutually acceptable arbitrator from within the marine industry may be sought. After that, you would be advised to take the grievance through legal avenues or relevant regulatory bodies. A learner/client must lodge a complaint, where practicable, within 30 days of the issue arising. A written response will be provided within 21 working days. Credit transfer AMTC recognises qualifications and Statements of Attainment issued by other Registered Training Organisations. A certified copy of a Diploma, Certificate (and associated Statement of Result) or Statement of Attainment must be submitted. We shall also assess a previously completed course or subject to see if it provides equivalent learning or competency outcomes to those required within the learner's current program. The Credit Transfer application form is available. Disciplinary procedures The learner is expected to participate in the learning program, be respectful of others, adhere to OHS requirements and show consideration for all regardless of race, colour, religion, gender or physical disability. In the event that these are grounds for disciplinary intervention then this will be handled in the first instance by the trainer, and if necessary by the AMTC Principal. A record of interview may be put in the training file. Employability skills Employability Skills are embedded in training and assessment. Information on the Employability Skills relevant to your qualification can be obtained by visiting this website and keying in the national code for the qualification: http://employabilityskills.training.com.au Equity and access AMTC is dedicated to providing training to all persons regardless of background, age, gender, race, physical or learning capabilities, education or background. You are invited to discuss, at an early stage, any difficulties you foresee that may arise, or difficulties that actually occur, during training. Staff at AMTC are available to help you find solutions to such difficulties and/or access to support services for people with special needs. Fees and charges Tuition fees, and any associated charges for a program, are payable on enrolment and are stated on the enrolment form. Fees cover course administration, Learning and Assessment Guides and Training Record Book, provided reference materials, workshops and AMTC-based facilitation and assessment procedures for a period of eighteen months from the date of enrolment. Additional fees may be payable by candidates not completing training and assessment within that time frame. Language, literacy and numeracy We have procedures that support and recognise the learning needs of individuals and will revise learning and assessment strategies to match individual needs and address literacy or numeracy issues, where possible, so that learners can successfully achieve the outcomes. We may also refer a learner to TAFE for language, literacy and/or numeracy support. Learning and assessment arrangements We work to provide an excellent learning experience and will provide flexible arrangements for learning and assessment wherever possible. If a learner believes that they will require special consideration with either learning or assessment they may speak with the trainer or contact Learning Administration. Legislative compliance AMTC complies with all legislative requirements relevant to training delivery and assessment in the vocational sector and also the national/state health and safety, workplace harassment, anti-discrimination and privacy legislation. Any legislative or regulatory requirements that are relevant to a program will be made known to the learner prior to, or during, the first session. Payments Payments for all services and materials provided by AMTC may be made by cash, Money Order, Bankcard, Mastercard or Visa. Cheques and Money Orders should be made out to Australian Maritime Training Centre. Payments made by personal or business cheque will not be considered finalised until proceeds are credited to AMTC Pty Ltd. Receipts will be issued for all payments received. Normally, fees for courses or separate units are payable in full at the time of enrolment. AMTC extends credit for the provision of services only in exceptional circumstances and then only after the negotiation of a private agreement on fee payment with, and at the discretion of, AMTC Pty Ltd. Privacy AMTC takes seriously its obligation to safeguard the privacy of client information. Except as required by the Standards for Registered Training Organisations and by Law, AMTC will obtain client consent before the release of information to any third party. Trainees may access personal records relating to themselves only. This may be arranged by contacting the Office Manager on 0755 710 836. AMTC may be required to provide trainee contact details (names, telephone numbers, addresses and email addresses) to the Training and Employment Recognition Council as part of an audit process to enable TERC to interview trainees about the training provided by AMTC. Reasonable adjustment We are committed to providing training and assessment services that reflect fair and reasonable opportunity, and consideration for all regardless of race, colour, religion, gender or physical disability. Trainers and assessors apply the principle of reasonable adjustment where it is relevant and appropriate. If a learner/client has a concern or query about an issue they should speak with the trainer in the first instance or the AMTC manager if it is more appropriate. Recognition of prior learning Recognition of Prior Learning (RPL) is an assessment process that assesses an individual's non-formal and informal learning to determine the extent to which they have achieved the required competency outcomes. It involves collecting evidence and making judgements on whether competence has been achieved. RPL is available to all learners. The RPL Application form is available. Fees charged for units credited through RPL may be up to the same as those for the same unit(s) completed through course work. Refunds Fees are not payable until the commencement of a course or other service. Any payments received in advance of the delivery by AMTC of a course or services are fully refundable up until the time of course commencement. Course commencement is taken to be the date of dispatch of Learning and Assessment Guides. Should a participant, after the commencement of a course/unit, be unable to continue because of illness (medical certificate required), extreme personal hardship or other bona fide reason agreed to by AMTC, he/she will be given the opportunity to transfer to a later course or fees may be refunded on a pro-rata basis. We must be advised of inability to continue in writing or by email. Selection and induction Programs offered publicly are open to all learners, subject to any pre-requisites or special enrolment conditions that apply to a specific program, and application must be made by completion of the enrolment form. Learners will be made aware of the contents of the program, any special conditions and the assessment requirements prior to, or during, the first session. Support services If a learner is experiencing difficulties for personal or study related reasons, they should firstly direct their concerns to the trainer, where appropriate, or directly to the AMTC Manager. Where study related issues are involved the trainer will assess the situation and provide support and guidance. Where the matter is beyond the scope of our organisation, the AMTC Manager may recommend an external counselling service. Course information TDM20307 Certificate II in Transport and Distribution (Coastal Maritime Operations - Coxswain) Description This qualification is a marine authority endorsed credential for people who are seeking qualifications to work as a Coxswain. Successful candidates who also meet marine authority requirements can take charge of commercial vessels of less than 12 metres in length and fishing vessels less than 15 metres in length involved in inshore operations. Some of the units in this qualification are also required to operate as a deckhand on commercial (including fishing) vessels. Nominal duration Six months Accreditation This qualification is taken from the Transport and Distribution (Coastal Maritime Operations) Training Package and is placed at level 2 on the Australian Qualifications Framework (AQF). Eligibility/entry requirements This is a practical qualification and assessment tasks are work focused, therefore learners must be working in an appropriate role in the maritime industry. There are no educational pre-requisites, but in circumstances where it is considered that a learner's language and/or literacy skills may not be at the required level, the language and literacy indicator designed for this qualification will be used to determine whether a learner needs assistance. The issuance of a licence by a state/territory marine authority may also be dependant on the candidate meeting additional criteria including sea time, age and medical and eyesight standards. Marine authorities issue notes for guidance on licence pre-requisites. Delivery mode The program will be delivered flexibly. There will be a combination of off-the-job and on-the-job training. Off-the-job includes workshops, tutorials and practical simulations and on-the-job includes learning activities, work experience and workplace tasks. Learning is supported by independent research and a range of practical activities. Program content The training program covers 18 units of competency taken from the Training Package. Of these 16 units are required to achieve this Certificate and the corresponding open commercial licence. Units may also be achieved separately or in skill sets leading to a National Statement of Attainment. In particular, skill sets may be appropriate for those seeking job roles as deckhand or limited Coxswain. Assessment A range of assessment strategies is employed for this training program. Strategies include assignments and practical tasks, knowledge tests, worksheet projects and skill demonstrations. Candidates will be required to successfully undertake workplace tasks under supervision. Recognition of prior learning Students are able to apply for recognition of prior learning for individual units of competency. Credit transfer Units from this qualification that are also contained in other qualifications recognised under the AQF will be recognised for credit transfer purposes. Entry/exit points A student may exit from this qualification at any time with a Statement of Attainment for any units of competency completed successfully up to that point. Resources Students are issued with learning and assessment materials relevant to each unit. Career pathways Several units in this qualification are also found in Certificate III in Transport and Distribution (Coastal Maritime Operations - Master 5) Pre-sea Units
Nautical Knowledge
Engineering Knowledge
Optional Units
Notes:
4 August, 2008©AMTC |
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